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Policies & FAQs

Let’s Keep Things Clear and Simple

At Ruff to Ready, we want to make sure you have all the information you need to feel confident and comfortable working with us. Here’s a quick rundown of our policies and answers to some frequently asked questions.

Our Policies

  • Cancellation Policy: We understand that life can throw curveballs! If you need to cancel or reschedule an appointment, please give us at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may be subject to a fee.
  • Payment Policy: Payment is due at the time of service. We accept cash, check, and all major credit cards.
  • Refund Policy: We’re committed to your satisfaction. If you’re not happy with our services, please contact us to discuss a possible refund.
  • Liability Policy: While we take every precaution to ensure the safety of your dog, we are not responsible for any injuries or damages that may occur during training sessions.
  • Privacy Policy: We respect your privacy and will never share your personal information with third parties.

Frequently Asked Questions

  • What training methods do you use? We use the leash intrusive and minimally aversive methods following the human hierarchy. This ensures behavior modification is kind, effective, and based on the latest science.
  • What behaviors do you specialize in? We’re here to help with a wide range of challenges, including aggression, anxiety, fear, and reactivity. No problem is too big or too small!
  • Where are you located? We proudly serve the greater Jacksonville, FL area.
  • Do you offer group classes? Yes, we do! We have group classes for puppies, adult dogs, and reactive dogs.
  • What are your rates? Our rates vary depending on the service you choose. Contact us for a personalized quote, and let’s find a plan that fits your needs and budget
  • What if my dog has a bite history? We have experience working with dogs with bite histories. We’ll conduct a thorough assessment and create a customized plan to address your dog’s specific needs.
  • How do I get started? Easy! Just reach out to us to schedule a free consultation. We’ll discuss your dog’s needs and create a plan to help you achieve your training goals.

We’re here to support you and your dog every step of the way. If you have any other questions, please don’t hesitate to ask!

Have questions? Book a free phone consultation today!